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POLICIES

 

Hi I'm Natanya, lets begin your beauty experience. If you are a new client please fill out the Request For An Appointment Form below. Once you have submitted your application you will be contacted via email within 24 hrs to set up an appointment. We ask that first time nail art & brow/eyelashes provide a $10 deposit, and a $30 deposit for new eyelash extensions appointments. The deposit will be applied to future services. The deposit is submitted via Square Invoices to the email used on your new client application. Once the invoice is paid your appointment will be scheduled. Your credit card is securely kept on file with Square for enforcement of our cancellation policy and is required for your first appointment to be made.

 

Clients receive a text message reminder 24 hrs before their scheduled appointments If you receive a reminder and you can no longer make that appointment it is required that you text or email the salon that day. This ensures a respected time frame for all cancellations, giving me time to offer the appointment to another client on my waiting list. Clients who repeatedly cancel appointments with less than 24 hours' notice, will be required to pay a deposit or prepay to book appointments for future services or may be removed from my schedule. Same day and no call no shows are both subject to being charged 100% of the service booked. Clients who "No Show/No Call" will not receive future appointments.

Emergencies happen and some things are out of our control, please reach out via text or email if you have questions about these policies.

Ten Over Ten Nails and Lashes does not offer refunds on services delivered, we do offer a 3 day grace period for all full sets of eyelash extensions however this does not apply to lash fills or nail services. In this time clients may come in for touch-ups as needed to perfect their look or address anything which they feel is less than satisfactory. After the third day, a $45 touch-up fee applies. Free touch-ups may not be honored in the following cases:

  • If you have not washed your lashes (after the initial 24-hour period) as indicated in your aftercare instructions

  • If you have applied any sort of mascara, strip lash or cluster to your eyelash extensions

  • If you are late to your free touch-up appointment

 

If you cancel or reschedule a free touch-up appointment less than 24 hours before the appointment time, or if you no-show your appointment, you will no longer be eligible to receive a free grace period touch-up. Finally, we thank you in advance for understanding that we do not honor free touch-ups for clients who return with lashes from another establishment.

to come in for touch-ups as needed,  

All deposits and fees are billed via Square invoices and are due when upon receipt.